Crudely put, Hilary will deal with National Certificate/NPA/SVQ awards (including PC Passport) and Caroline will deal with HN/PDA awards. It's not quite as simple as that and the attached organisation chart defines who is responsible for what.
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I would advise you to print and store the organisation chart so that you know who to contact for your particular queries. The document also contains our e-mail addresses and telephone numbers so that you know exactly how to contact us.
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